1.Are returns free of charge?

No, the customer pays the transport costs

2.Can I return an article?

If an article doesn't fit or doesn't meet your expectations, you may return it within 10 business days from the date of receipt.

3.How do I return an article?

It's easy. You must pack the product properly, just as you have received it and return to our address:

CALZATURIFICCIO CREATIVE S.R.L.                                        
VIA CIARROCCHI 46/B                                                            
62023 CIVITANOVA MARCHE (MC)                                           

All damage to the product in the shipment is at the customer's expense and will be charged.

4.How can I exchange an article?

At this time we do not accept online exchange requests. Please process a return and place a new order.

5.How do I receive a refund when returning articles?

Refunds are made when your returns are received by our warehouse. Your account will be credited with the respective amount.