Faq topics
MY ACCOUNT
1 .What is "My Account"?

The function "My Account" is your own personal space at the HiCE Online Shop. You may register at any time free of charge, without any obligation to purchase items. Manage your personal data and view recent purchases here.

2 .How do I register at the HiCE Online Shop?

Creating an account is simple: just register while placing your order. After entering your address you will be offered the possibility of creating an account. Your registration is finished as soon as your login data is processed.

3 .Do I need to register to shop at the HiCE Online Shop?

No, it is not necessary to create an account to shop at the HiCE Online Shop. However, registration has many advantages, like quick and easy ordering each time you use the site and being able to track all previous orders.

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ORDERS AND DELIVERY
1 .Which countries do you deliver to?

We ship directly from our warehouse in Italy to worldwide. It should be noted that transport and customs/taxes costs may vary from country to country.

2 .What is your delivery time?

Items in stock are delivered within three to seven business days after you placed your order. If you order an article with no immediate availability, we will inform you by email how long delivery time it would be.

3 .How can I check the delivery?

As soon as the goods are dispatched from our warehouse, you will receive a confirmation email with a shipping number and a link to track your order. Check your spam folder if you did not receive an email.

RETOURNS & REFUNDS
1 .Are returns free of charge?

No, the customer pays the transport costs

2 .Can I return an article?

If an article doesn't fit or doesn't meet your expectations, you may return it within 10 business days from the date of receipt.

3 .How do I return an article?

It's easy. You must pack the product properly, just as you have received it and return to our address:

CALZATURIFICCIO CREATIVE S.R.L.                                        
VIA CIARROCCHI 46/B                                                            
62023 CIVITANOVA MARCHE (MC)                                           
ITALY

Important                                                                                          
All damage to the product in the shipment is at the customer's expense and will be charged.

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NEWSLETTER
1 .How do I register for the HICE Newsletter?

Stay ahead of everyone else and sign up for our newsletter to receive exclusive offers and the latest news. Simply navigate to the top/bottom right of the website and click on "BLOG” then enter your email address. After signing up, we will send an email with a confirmation link.

2 .How do I cancel my subscription to the newsletter?

If you do not wish to receive news from HICE anymore, you may unsuscribe anytime by clicking on the unsuscribe link in the newsletter. Alternatively, enter the section "My Account", navigate to the newsletter page and unsuscribe there.

CONTACT
1 .How do I contact the international HiCE service team?

Our customer service is delighted to help should you have questions or feedback. You may call us +45 4073 28 55 Monday through Friday from 8 a.m. to 6 p.m. Alternatively, use our contact form at www.hiceshoes.com/en/contattaci

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